Supervision and Support

For your comfort, we offer different levels of support depending on the stage of your trip:

Private drivers (Logistics)

They handle the logistics of your stay. They know the routes perfectly and drop you off directly at the different sites.

• Language: They speak basic English (generally not French).
• Role: They are happy to share anecdotes about their island, manage the logistics, and buy your entrance tickets. However, they do not accompany you on visits and activities, where you remain completely independent.

The guides (French-speaking or English-speaking)

They work in addition to the local drivers. They accompany you during visits and activities throughout the trip, as detailed in your itinerary.

Important note: The guides are not the drivers, they are two separate people.

Local specialist guides (On site)

• At major sites(e.g., Borobudur, Prambanan, Sultan's Palace): Official local guides (English or French speaking) will explain in detail the culture, history and philosophy of the places.
• East of Java (e.g., Mount Bromo, Kawah Ijen, Madakaripura and Tumpaksewu waterfalls): It is impossible to find local French-speaking guides on site. You will therefore be accompanied by a English-speaking local guide.

Sites open for self-guided visits (without a local guide)

Some smaller sites do not have guides on site. In this case, your driver will buy your entrance tickets and you will visit independently, at your own pace.

Transport & Vehicles

Transportation is a key element to the success of your trip. On islands like Java, Sumatra or FloresJourneys are often very long. We select spacious and comfortable vehicles to ensure your travels remain pleasant.

*) Please provide the exact number of participants so that we can best adapt your vehicle and offer you the fairest price.

Accommodation

We select our accommodations according to several categories to best suit your expectations and budget:

Guest Houses / Homestays

Our criterion is to find simple and welcoming places.

• Services: Clean accommodation with private bathroom, garden and small terrace to enjoy nature. Some establishments have a small swimming pool ideal for children.
• Comfort level: ☆ ☆☆ (3 out of 5)

Local Hotels – Mid-Range (Superior Category)

Establishments offering excellent value for money with more space.

• Services: Spacious, nicely decorated, clean room with a private bathroom. You will enjoy a lovely garden, a small terrace and, for some rooms, a children's pool.
• Comfort level: ☆ ☆☆ (3 out of 5)

Local Hotels – Superior Range (Charm and Authenticity)

For travellers seeking artistic details and a more typical setting.

• Services: Spacious rooms with charming and tasteful décor, private bathrooms (sometimes open to the outdoors in harmony with nature). The hotels boast beautiful terraces overlooking magnificent gardens and are situated in prime locations. They generally feature lovely swimming pools suitable for children.
• Comfort level: ☆ ☆ ☆ ☆ ☆ (4 out of 5)

Luxury Hotels

Ideal for families seeking absolute serenity or for an unforgettable honeymoon.

• Services: Charming accommodations with exquisite artistic touches in the rooms, on the terraces, and in the bathrooms. These are often small, intimate, and welcoming establishments nestled in lush natural surroundings. They feature a magnificent swimming pool in the middle of a large garden, offering a perfect romantic setting for honeymooners.
• Comfort level: ☆ ☆ ☆ ☆ ☆ (5 out of 5)

Hotels of International Standards (3 to 5 Stars / Resorts)

If you prefer the infrastructure of large hotel chains to local charm.

• Services: Large complexes or resorts offering a multitude of services and facilities: huge swimming pool, large landscaped garden, sometimes even a golf course.

Please do not hesitate to let us know your specific requirements so that we can offer you the ideal establishment.

Food & Drinks

• Breakfasts: They are almost always included and served directly by your hotels.
• Lunches and Dinners: They are generally excluded from our packages in order to leave you free to choose where and what you want to eat, according to your desires and the type of restaurant you like.
• Water safety: Never drink tap water or water from local springs. When hiking, water should always be treated. In town, drink only bottled water with a sealed cap.
• At your disposal: For your comfort and safety, your driver will provide you with the following every day: bottled mineral water.

Tips

Tips are not never mandatoryHowever, they are a much-appreciated gesture of gratitude. In Indonesia, it is customary to leave one when you are satisfied with the service provided.

The amount of a tip depends on your discretion and should be in line with the local economy. Tips that are too high relative to the country's standard of living can destabilize local economies.

Indicative benchmarks:

• In hotels: Expect to pay approximately 1 € for the porter who carries your luggage to your room. At check-out, you can leave approximately 1 € for the cleaning staff.
• During the tour: An amount of €10 to €20 per couple per dayThe tip, to be divided between the guide and the driver (for example: €10 for the guide / €5 for the driver), is in line with local standards. When you are very satisfied, you can give a generous tip to both the driver and the guide.

Important reminder: A tip is a small token of appreciation for good service. It does not replace our team's salary. Everyone involved in your trip receives a fair and fixed wage from us.

General Terms and Conditions of Sale (GTC)

Booking and Payment

Registration for one of the activities or a trip offered by the agency Java Exotic Tour implies full and complete acceptance of our general terms and conditions of sale.

• Booking confirmation: Your reservation is definitively confirmed upon receipt and acceptance of a deposit representing 30% of the total amount of the trip, subject to availability.
• Last-minute booking: If registration takes place less than 32 days before the departure date, the full price of the trip must be paid at the time of booking.
• Payment methods: You can make your payments by international bank transfer (SWIFT/IBAN) or by credit card via a secure online payment link. A booking confirmation will be sent to you by email as soon as possible.
• Payment of the balance (70%):
  • It can be adjusted in cash (in Euros) upon your arrival in Indonesia.
  • If you prefer to pay the balance by bank transfer, we ask that you do so upon your arrival in the country or 1 week before departure if it is a mini-tour (stay of less than one week).
•  Important banking clauses:
  • The payment is net of fees: all bank transfer fees (sender and recipient fees) remain exclusively your responsibility.
  • The name of the bank beneficiary provided is unique. To avoid failure or rejection of your transfer, you must not change this name under any circumstances.

Cancellation Terms and Fees

If, for any reason, you are forced to cancel your trip, the refund of sums paid will be made less the following cancellation fees (calculated based on the date your notification is received):

Cancellation by the agency:

• Insufficient number of participants: If the agency Java Exotic Tour If the company is forced to cancel a group departure due to a lack of participants, the decision will be made and customers will be informed as soon as possible. 20 days before departure.
• Cases of force majeure: The agency may also cancel a departure due to exceptional and unavoidable events constituting force majeure (volcanic eruptions, civil unrest, strikes, severe weather) that could compromise the safety of participants. In these situations, participants will be reimbursed for the sums paid, less any compensation and expenses already incurred and non-refundable with service providers (such as hotels).