General Terms and Conditions
RESERVATION and PAYMENT
- All reservations are to be made at the JAVA EXOTIC head office.
- Your reservation is valid upon receipt of a deposit of 25% of the total amount of your trip into our bank account. A deposit is non-refundable.
- The balance of your package 75% will be paid upon arrival by the Java Exotic representative (in cash in euros). You also have the possibility to pay the balance by bank transfer as for the deposit but in this case at least two weeks before your departure. We also accept payments by Visa and Mastercard credit cards. The credit card payment fees (2% of the amount) are covered by the tourists.
* The international transfer fee is at the customer's expense.
A EURO ACCOUNT
Account Name : Heri Susmardiyanto
Bank Name : Maybank Indonesia (http://www.maybank.co.id/)
Bank Address: Jl Jendral Sudirman No 46 Yogyakarta Indonesia
Code SWIFT : IBBKIDJAXXX
Bank Account No. : 2027001400
AN ACCOUNT IN IDR (INDONESIAN RUPIAH)
Account Name: Heri Susmardiyanto
Bank Name : Maybank Indonesia (http://www.maybank.co.id/)
Bank Address: Jl Jendral Sudirman No 46 Yogyakarta Indonesia
Code SWIFT : IBBKIDJAXXX
Bank Account No. : 1027583855
AN ACCOUNT IN (US DOLLAR)
Account Name: Heri Susmardiyanto
Bank Name: Bank Negara Indonesia (BNI) 46 (http://www.bni.co.id/)
Bank Address: UGM Yogyakarta Indonesia
Code SWIFT : BNINIDJAXXX
Bank Account No. : 019250 214
VISA / MASTER CARD is accepted
We also accept payment of a deposit of 25% of the total amount with Visa or Master credit card (payment fee 5% of the transferred amount.
Account Name: Heri Susmardiyanto
Email: [email protected]
Intermediary : PAYPAL (www.paypal.com)
*We also accept balance payment with Visa/Master card.
GENERAL CONDITIONS OF SALE:
CV java Exotic takes care of your tailor-made private tour from your arrival at the airport of entry in Indonesia until dropping you off at the airport upon your return. Your international return flight to Indonesia is at your own expense and is not the responsibility of CV java Exotic.
Tour rates depend on the length of your stay, the hotel category selected, the size of your group, and the activities supported by CV Java Exotic mentioned in the program and invoice.
Our rates include:
- hotel nights with breakfast
- booking costs
- rental of air-conditioned private vehicle including fuel (unlimited mileage)
- the remuneration of your private guide and/or driver (at your disposal for an average duration of 10 hours/day over the entire duration of your stay). Please note that
- the meals and accommodation of the guide and/or driver are in no way the responsibility of the Buyer, but it goes without saying that if the Buyer invites the guide and/or driver to his table, he must indeed be considered as a “guest”.
- entrance fees to cultural sites or shows included in the program
- the sporting activities mentioned in the quote (except those for which an additional cost is indicated).
- Tous les transfers terresstaire et maritime (selon le program)
- Lunch and dinner during the multi-day trek (See the program)
Please note that you will have the flexibility to modify itineraries, visits, and activities when they do not incur significant costs for us.
Our prices do not include:
- return flights to get to Indonesia
- lunch and dinner
- optional activities with indication of the additional cost in the quote, or decided on site
- costs related to program changes due to your initiative
- Personal expenses
- Insurance
- Tips for the guide, driver and hotel guys
HOTEL CHANGES
It may happen that CV java Exotic, independently of its will, for multiple reasons but mainly due to unavailability, may change the hotels mentioned without this measure constituting a modification of an essential element of the trip. In the vast majority of cases, the buyer will be notified in advance (by the summary of the stay sent by the Organizer following receipt of the deposit) and will be provided with accommodation in the same category as that initially proposed. No compensation may be claimed by the buyer. It goes without saying that the Organizer has no interest in this happening, and that the Buyer will increase the chances of having the hotels mentioned in the selected quote by booking their stay well in advance and minimizing the time between the time of receipt of the selected quote and the payment of the deposit allowing the reservation of the rooms.
MODIFICATION OF ACTIVITIES
It may happen that certain activities proposed and indicated in the program description are cancelled, in particular for climatic reasons, in the event of force majeure, a stay outside the tourist season, or when the number of participants required to carry out the activity is not reached.
Insurance:
No insurance is included in the prices offered by Java Exotic. We strongly recommend that you, as necessary, take out an insurance contract covering the consequences of cancellation or modification of your trip, flight delays, assistance covering certain specific risks, including repatriation costs in the event of an accident or illness and the guarantee of your baggage.
Cancelation
In the event of cancellation on your part (for whatever reason) the 30% of a deposit is non-refundable.
If you cancel less than 8 days before your arrival, you will be required to pay 70% of the total travel price.
Cancellation by you 2 days before arrival, you are obliged to pay 100% of the total amount of the travel price.
GUARANTEES:
JAVA EXOTIC TOUR is only responsible for monitoring your stay (reception, accommodation, transport, guide, advice) from your arrival to your departure. Your tour will be truly personalized, meets the Java Exotic Tour criteria according to your budget.
JAVA EXOTIC TOUR is not responsible for the following problems:
- Customs problems in case of irregular situation on your part
- Police problems
- Problems with loss or theft of personal items
- Problems with possession or use of prohibited products (drugs, etc.)